Resistance: logical, legitimate and the best lever you have for positive change?

Looking forward today to the 2nd Relationship Management Conference for Higher Education Information Professionals and talking about my experience of dealing with what some might call 'resistance to change' as a positive idea.  Great to have the opportunity to draw on my experiences in practice and my doctoral research, and to listen to others speak.  Based on the titles it's going to be a really interesting two days. #rmlibs